Welcome to the workshop strategies for successful small businesses.I'm sure that as small business owners, you're all looking for ways to increase your company's revenue.Well, reserch are shown that our most valuable resourse you have is satisfied customer.In fact,customer refer also the number 1 way that most small businesses grow in this workshop,we'll focus on incentives you can offer your customers to get them to recommend your company to other people.Before we begin,I'd like you all to get to know each other,Please telll us your name and little about your company